Shipping policy

Thank you for choosing to shop with us! This Shipping Policy outlines the terms and conditions related to the shipping of products from our Shopify store. Please read this policy carefully to understand how shipping is processed and the estimated delivery times based on the shipping options selected at checkout.

Order Processing:

  1. Orders are processed within 24-48 hours upon receipt of payment and order confirmation. Our team works diligently to ensure your order is prepared and ready for shipment as quickly as possible.

  2. Please note that orders placed on weekends or public holidays will be processed on the next business day.

Shipping Options and Delivery Times:

  1. We offer various shipping options to provide flexibility and convenience to our customers. The available shipping options will be displayed during the checkout process.

  2. The delivery times for each shipping option may vary. The estimated delivery times for standard shipping are as follows:

    • Domestic Shipping:

      • Within [14] business days (varies based on the destination)

    • International Shipping:

      • Within [14] business days (varies based on the destination)

  3. Please note that these delivery times are estimates and may be subject to unforeseen delays caused by weather conditions, customs processing, or other factors beyond our control. We strive to provide accurate delivery estimates, but we cannot guarantee exact delivery dates.

Order Tracking:

  1. Once your order has been shipped, you will receive a confirmation email containing the tracking information. This tracking number can be used to monitor the progress of your shipment through the respective shipping carrier's website.

  2. Please allow a few hours for the tracking information to become available after receiving the confirmation email.

Shipping Charges:

  1. The shipping charges are calculated based on the total weight, size, and destination of your order. These charges will be displayed during the checkout process before you finalize your purchase.

  2. Any applicable customs duties, taxes, or import fees imposed by the destination country are the responsibility of the customer. Please check with your local customs office for more information on any potential fees.

Shipping Restrictions:

  1. We currently ship to select countries and regions. During the checkout process, you will be prompted to enter your shipping address to confirm if we can ship to your location.

  2. Certain products, such as hazardous materials or items restricted by international regulations, may have additional shipping restrictions. These restrictions will be communicated on the product page if applicable.

Returns and Exchanges:

For information on returns, exchanges, and our refund policy, please refer to our dedicated Returns and Exchanges Policy page.

If you have any further questions or need assistance with your order, please don't hesitate to contact our customer support team. We are here to help and provide you with the best shopping experience possible.

Contact support@shopmeralda.com For any questions or concerns